reduce downtime, Duke noted. Fleets see how they stack up against other operations in a very granular way as well as compared to industry averages.
Benchmarking Value
“ The ability to view technician productivity through the lens of a benchmark highlights its true value,” Milner said.“ By analyzing your maintenance program, whether it’ s in-house, outsourced
“ Benchmarks aren’ t just about identifying problems, they’ re about enabling progress.”
or a mix of practices, you gain a clear picture of shop throughput and technician efficiency.”
Milner offered a common
Analyzing your maintenance program provides a clear picture of shop throughput and technician efficiency. For example, the industry benchmark for a full-time technician working 2,080 hours annually is around 1,500 direct labor hours. If your fleet is falling below that threshold, the benchmark becomes a diagnostic tool.
example: For a full-time technician working 2,080 hours annually, the industry benchmark is around 1,500 direct labor hours, defined as time spent actively working on a repair order.“ If your fleet is falling below that threshold, the benchmark becomes a diagnostic tool,” he explained.“ It could indicate an issue with time tracking, a productivity gap or something more nuanced, like experienced staff taking on mentoring roles, which naturally increases indirect labor hours.”
“ Benchmarks aren’ t just about identifying problems, they’ re about enabling progress,” Duke added.“ They help you spot long-term trends and make short-term adjustments. It all starts with accurate data and meaningful measures that give you the confidence to make smart decisions and drive continuous improvement.”
562.273.7013 www. coastlinecd. com sales @ coastlinecd. com HQ: Long Beach, CA
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